Debt Collection Step 5
5. Send a formal letter of demand
If all your attempts to contact them and receive payment have failed – consider sending a letter of demand. Keep in mind this procedure should only be done as a last resort – it has the potential to damage the business relationship established with the customer.
Use letter of demand template found at business.vic.gov.au/money-profit-and-accounting/getting-paid-on-time/debt-collection-guidelines-and-recovery