Debt Collection Step 2

2. Contact with an overdue payment reminder

If the payment remains outstanding – and the customer has missed the next agreed payment date, or there's been no contact at all – give the customer another call, or send another email or letter reminder of the money owing, and request payment.

Template available at business.vic.gov.au/money-profit-and-accounting/getting-paid-on-time/debt-collection-guidelines-and-recovery